Due to this protection, it cannot be read by any third party. The use of our website signifies your acceptance of these Terms of Service. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please inform the car rental company straight away if your rental car gets damaged. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Wisecars will process your cancellation refunds in 7 days. Trustpilot is assessing this review in accordance with our flagging process. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. My issue has been resolved. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Powered by, We use cookies to give you the best experience. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Special price and hope that it will be the same at location. Wisecars falsely advertised vehicles for rental on their website. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Email Protect your account with two-step authentication This option is available in most countries, however, always check the fuel policy of the Car Rental Company. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. No charge will be made for amending your booking before the start of your rental. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars does not take responsibility for partners response times. If you are late for your pick-up, you could lose your car. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. You will have to leave a deposit for the fuel. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Free cancellation up to 48hrs before trip. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. This information must be sent via email and give Wisecars the relevant details of the incident. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. All rights reserved. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. I refused to pay and they refused to refund me my $535 back. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Great help received from the kind persons on whatsapp chat yesterday and today. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Please read the following to know what is included/excluded in our coverage offers. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. We do not delete personal data on the request of a third party. Please keep in mind that any changes that you make to your booking will probably change the rental price. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. There might be differences based on offers. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Excess Protection covers up to USD 1000 of your excess. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Please note that all additional drivers must also show a valid driving licence at pick-up. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. However, please keep in mind that any changes that you make to your booking will probably change the rental price. 1 year ago. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. I will give you a five star rating. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. All cancellations outside of the aforementioned timeframes will not be refunded. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. 2023 Wisecars. I'M TRULY IMPRESSED. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. I had rented cars for myself and others through Wisecars many times. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. It might take your bank extra time to settle the amount. To improve our service and website, we may use small data files known as Cookies. Wisecars does not take responsibility for partners response times. Your contract for car rental will be between you and the Car Rental Company. That should not even be separate. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. rj vlemnyt. Experience right now is good only just booked will have to wait to see when I pick up the car. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. He explained to me patiently and clearly. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Amendments can only be made up to 48 hours before the pick-up time. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Wisecars does not own or operate any Car Rental Companies. Companies can ask for reviews via automatic invitations. When you rent a car, you will usually need excess coverage. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars falsely advertised vehicles for rental on their website. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. We at Wisecars put together a list of the most important information travelers often miss. It is entirely up to the Car Rental Company whether they decide to do so or not. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Access to and use of these images is restricted by terms and conditions of a separate license agreement. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. My trip to NZ had to be cancelled due to the cyclone that hit the area. Never ever use Wisecars. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Seamless booking experience and great price compared to all other websites. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Re: Wisecars car rentals. Wisecars is not liable for services or bookings not full-filled due to force majeure. 185. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Just scroll down to the bottom of this page and create a support ticket. This information must be sent via email and give Wisecars the relevant details of the incident. Mr. Mateusz. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. We will send you your rental voucher 48 hours before your pick-up time. Wisecars will not sell or rent any personally identifiable information. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. We will send you your rental voucher 48 hours before your pick-up time. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Click on Menu "Subscriptions". How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. However, you will not be entitled to a refund if: Please check if you provided the correct email address. ago Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. they are untrustworthy. If your plans change in advance, you can bring your pick-up time forward by amending your booking. www.wisecars.com. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Read more from https://www.wisecars.com/en-us/reviews. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Minimum age requirements on larger cars may also be higher at some locations. Trustindex ltal hitelestve. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Get our top coupon codes directly to your inbox. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. All related documentation must be kept if an insurance claim is submitted. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. 49 reviews. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Only when all documents are present and severe negligence can be excluded, a refund will be processed. If you haven't started your trip yet, you can change your drop-off time by amending your booking. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements.
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